Support Options
Tinyview's standard maintenance service covers the needs of most customers. For customers with special needs, Tinyview also offers optional, extended services like 24-hour or on-site support. For the few customers whose needs are not covered by standard or optional services, Tinyview can review requirements and develop other optional solutions.

Customer Care
Engineers can assist customers in areas like installation, product use, and problem resolution. The majority of support hotline requests are closed within one business day. A prioritization process ensures that cases are handled according to their severity. Support is accessible via telephone, fax, and e-mail.

Old Release Supports
Customers whose product life cycles demand extended support for specific versions of Tinyview products can request such support as an optional service.

New Release/Patch Updates
New Tinyview software releases -major and minor - are available to maintenance subscribers. Customers on maintenance can give their Tinyview-powered applications new capabilities. Release updates are provided free of charge to maintenance customers who migrate to more recent versions of their hardware or software platforms.